Privacy Policy

Last updated: 15 September 2026.

Identity and Role of the Data Controller

redfamezo acts as the data controller for the personal data processed through this website. We are responsible for determining the purposes and means of processing your personal data in connection with our professional resource on studio production in motion, including equipment setup, camera operation, lighting, sound, and workflows for television news and live shows. Our registered address is Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG, United Kingdom and we can be contacted at [email protected] or 01494 671234.

Scope of This Notice

This privacy notice applies to all visitors and users of the website operated by redfamezo who are located in the United Kingdom. It covers the collection and processing of personal data when you browse our site, submit enquiries via the contact form, or otherwise interact with our commercial services. It does not apply to any offline activities or third-party websites linked from our pages.

Categories of Personal Data and Sources

We collect personal data directly from you when you use the contact form or interact with site features. This includes identification data such as your name, contact details including email address and telephone number, and any message content you provide. We may also collect technical data such as IP address, browser type, device information, and usage data from cookies and similar technologies. Data is obtained primarily from you as the data subject, with limited additional information generated automatically through your use of the site.

Purposes of Processing and Legal Bases

We process your personal data for the following purposes, each with a specified legal basis under UK GDPR and the Data Protection Act 2018: responding to enquiries submitted via the contact form on the basis of legitimate interests or consent where applicable; operating and improving the website on the basis of legitimate interests; complying with legal obligations such as record-keeping requirements; and sending service-related communications on the basis of legitimate interests or consent. Each purpose is limited to what is necessary for the stated objective.

Requirement to Provide Data and Consequences

Providing personal data through the contact form is voluntary. However, if you choose not to provide the requested information, we may be unable to respond to your enquiry or provide the assistance you seek. Certain technical data is collected automatically when you access the site, and refusing cookies via browser settings may affect site functionality such as form submission or navigation.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance site performance, remember preferences, and analyse usage. Details of the specific cookies employed, their purposes, and your options for managing them are set out in our separate Cookie Policy, which is accessible from the site-wide cookie banner and footer. You can adjust your browser settings to refuse cookies, though this may limit certain features.

Processors, Recipients and Disclosures

We engage trusted service providers to assist with website hosting, form processing, analytics, and email delivery. These processors act only on our documented instructions and are bound by appropriate contracts. We may disclose personal data where required by law, regulation, or legal process, or to protect our rights and the safety of users. No sale of personal data occurs.

International Transfers

Some of our service providers may be located outside the United Kingdom. When personal data is transferred to such countries, we ensure appropriate safeguards are in place, such as standard contractual clauses approved under UK GDPR or adequacy decisions where applicable, to protect your data to a standard equivalent to UK law.

Retention Periods

Personal data submitted via the contact form is retained for a period of up to two years after the last correspondence, unless a longer retention period is required to comply with legal obligations or resolve disputes. Technical and usage data is retained for a maximum of 26 months for analytics purposes before being aggregated or deleted. Criteria for determining retention include the purpose of collection, legal requirements, and the need to defend against claims.

Security and Data Minimisation

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit, access controls, and regular reviews of data handling practices. We collect only the minimum data necessary for the stated purposes and encourage users to avoid submitting sensitive information unless essential.

Data Subject Rights

Under UK GDPR you have the right to access your personal data, request rectification or erasure, restrict or object to processing, and request data portability where applicable. You may exercise these rights by contacting us at [email protected]. We will respond to verified requests within one month, subject to any applicable extensions or exemptions.

Withdrawing Consent and Objecting to Marketing

Where processing is based on consent, you may withdraw that consent at any time by contacting [email protected]. You also have the right to object to processing for direct marketing purposes, including any profiling related to such marketing. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Right to Complain to the Supervisory Authority

If you are dissatisfied with our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, using their website or contact details available at ico.org.uk.

Children and Age Restrictions

Our website and services are directed at professionals and adults engaged in studio production work. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data from a child has been collected, we will delete it promptly.

Automated Decision-Making and Profiling

We do not engage in automated decision-making, including profiling, that produces legal or similarly significant effects on individuals. Any analytics or usage tracking is used solely for improving site performance and service delivery.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in law, technology, or our practices. The effective date of the current version is shown at the top of this page. Continued use of the site after an update constitutes acceptance of the revised policy.